Frequently Asked Questions
When you make a purchase from Crystal Vaults, you can be assured that the crystals you are buying are real and authentic. Unlike many other crystal shops out there, Crystal Vaults was founded by and is owned by a GIA Graduate Gemologist, Hank Mason. Also the author of several crystal books.
We strive to source all our crystals from ethically mined sources. We deal with established, reliable suppliers and trust their professionalism. We honestly do not have any way to certify the ten's of thousands of miners and mine owners or the thousands of worldwide crystals importers and wholesalers. We know of no one that does. We do strive to keep the trade fair and honest to the best of our ability.
If you know the name of the crystal you're looking for, check our crystals by type page. This list has the most popular crystals that people are looking for. If you don't see it there, that doesn't mean we don't have it! You can try searching for it. If that doesn't work, contact us! We'd be happy to help you find the crystal you're looking for.
Sometimes the name added to a crystal defines its shape, physical characteristics, or the process in which it has been treated.
For instance, a crystal tumbled set refers to the fact that the crystals have been tumbled or polished. This is a way in which the crystal has been processed. A crystal slice usually refers to a smooth, polished crystal that has the appearance of a slice, as if it was sliced off. This is similar to a crystal slab which is not as smooth and generally appears more natural. A crystal specimen is the same as a regular crystal. It is just a name that might be given to rare or more expensive pieces.
Finally, a rough or raw crystal is the name for an unprocessed crystal. This means it has not been polished or shaped.
Shipping and Returns
We package up your item(s) as soon as your order has been processed. We send shipments every day of the week except on Saturday and Sunday. The time it takes for your order to arrive depends on which shipping method you choose. Read more about our shipping policy.
Crystal Vaults offers $1.50 shipping insurance during the checkout process to provide customers with peace of mind while shopping with us. It allows Crystal Vaults to refund or reship orders that are misdelivered or missing.
If you decline the $1.50 shipping insurance, we cannot replace lost or damaged packages.
Crystal Vaults Rewards Program
The Crystal Reward Points is a system we put in place to thank our loyal customers for choosing and trusting Crystal Vaults with their crystal purchases.
Simply continue to purchase as you normally would and earn rewards for it.
The program is 100% free. In order to earn points, you must have an account with Crystal Vaults and must be signed in when purchasing.
You earn points with your purchases. For every $1 spent, you will earn 100 points! There will be more ways to earn in the future. Be sure you have a Crystal Vaults account and are logged in while making your purchases.
You redeem them towards any purchase on our website.
5,000 points = $5
10,000 points = $10
50,000 points = $50
100,000 points = $100
Points will be credited to your account once your order has shipped.
You can earn points on all products except for gift cards, shipping charges, taxes, and fees. These are not eligible for points.
As of right now, points do not expire. This can change in the future, but we will be sure to make you aware of any point system changes.
If you are missing points from an order, please contact us.
The points for that item will be deducted from your points balance.
Yes, your points can be combined with discounts and sales.
Be sure you are logged in to your account. When you are finished adding items to your cart, proceed to your cart or checkout.
You have two places where you can apply your points. In your cart, there is an area where you can select how many points you want to redeem. Make your selection and proceed through checkout.
If you forget to apply your points in your cart, there is another area in the checkout process where you can apply them as well just under your billing information.
Please note that your points cannot be applied towards taxes or shipping. For example, the total of your points may cover the cost of the items you order. However, shipping and taxes will still be due and cannot be covered by points.
We have an office located in Bunnell, Florida. We do not have a store available for customers to browse. However, if you're interested in scheduling a visit to see how Crystal Vaults works and to meet our onsite staff, send us a message and we can work out the best time for your visit.
Yes, we do! While we do offer many free crystal guides and some premium crystal guides, we also offer certified courses through The Crystal Guild. These are full courses that end with an exam. Upon passing the exam, you will be rewarded a certificate for crystal healing, aromatherapy, or whichever course you decide to take. Many of these courses can also be found for free inside of the Crystal Inner Circle.
The Crystal Inner Circle is an online crystal community where experts and users can connect. It is a source of endless information on how to use your crystals for beginners and advanced users alike. Ask questions. Get Answers.
The Crystal Inner Circle is run by the team at Crystal Vaults and acts as an inside ticket to the world of crystals and beyond. We have 150+ Gurus active in our community waiting to guide you and help answer your questions. We also have 9 full and active crystal communities that explore every topic you'd ever want or need.
Unfortunately, we do not offer wholesale pricing or discounts on bulk purchases.