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Shipping and Returns

United States

We ship by US Post Offiice First Class, Priority, and Express Mail.

You don’t have to worry about excessive shipping charges being added to your order because the site gets the estimated postage for your order from the USPS computer. We charge you what the USPS calculates as the shipping cost of your order depending on the class of service you select. Seems as fair as we can make it.

PLEASE NOTE: The Post Office now says "Priority Two Day" or "Priority Three Day" mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the post office. We ship every Monday, Wednesday, and Friday. So don't be misled by the Priority Two Day estimate from the post office. They do not guarantee that time, it is their estimate for their part of the process.

 

Canada, Mexico, and Overseas Orders

We ship by USPS International Mail. The site will query the US Post Office computer to get the estimated cost of the shipment based on weight and destination. We do not add anything to the computed amount of shipping costs. We now offer First Class International as a less expensive shipping option.  However, it does not offer tracking outside of the United States.  If you select this shipping method be aware that if your package does not arrive we will be able to provide you with USPS tracking that we shipped it but do not ask us to replace your items at our expense.   

Returns

Crystal Vault's Return Policy is simple: If any purchase is not what you want, return it within three weeks. We will refund the purchase price of the item upon receipt of the returned item. Send items to Crystal Vaults, 2729 E Moody Blvd, Suite 702, Bunnell, FL 32110.

Undamaged Items

We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 10 days of receiving the crystal, and that you have it back to us within 3 weeks. All sales are final 21 days after receipt.

If you are retuning an item, once we receive the crystal in the same condition in which it was sent, we will refund your money by using the same means you used to pay for the item originally. We cannot reasonably refund the cost of postage.

Please wrap each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the crystal in the box. If the crystal is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or styroform padding all around. Mail the package to The Crystal Vaults, 2729 E Moody Blvd, Suite 702, Bunnell, FL 32110. Be sure to include your name address, and a copy of your invoice to assure prompt refund.

Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the specimen carefully and insure the package for its value.

Damaged Items

We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at customercare@crystalvaults.com for complete instructions for processing the collection of any insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.